Why is my Verizon Wireless service not working?
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Verizon Wireless is a telecommunications company which offers mobile telephony products and wireless services. It is a wholly owned subsidiary of Verizon Communications. It is the second largest wireless telecommunications provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Verizon Wireless:
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In the last three months, how would you rate Verizon Wireless?
2.43 out of 5 62,171 ratings
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Problems in the last 24 hours
The graph below depicts the number of Verizon Wireless reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Verizon Wireless. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Verizon Wireless compensate me for the outage?
The recent Verizon Wireless outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Verizon Wireless if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Verizon Wireless has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Verizon Wireless users through our website.
Phone (55%)
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Internet (25%)
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Total Blackout (9%)
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Wi-fi (6%)
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E-mail (4%)
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TV (2%)
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Live Outage Map
The most recent Verizon Wireless outage reports came from the following cities:St. Petersburg, Newport, Freehold, The Villages, Columbus, Charlotte, Hanover, Arlington, Wayne, Cleveland, Reston, Jacksonville, Seattle, Battle Creek and San Clemente.
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| City | Problem Type | Report Time |
|---|---|---|
 St. Petersburg | Phone | |
| Newport | Internet | |
| Freehold | ||
| The Villages | Phone | |
| Columbus | Wi-fi | |
| Charlotte | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Wireless Issues Reports
Latest outage, problems and issue reports in social media:
- Martinique Lewis (@Marty_Sandiego) reported
@VerizonSupport I can’t call you, when I ask for help with my username and password it automatically says your system is down I need service immediately and can’t get through
- Neil O'Donnell (@Neil_ODonnell) reported
@THEChipHoover @Verizon Yesterday was most definitely a bad day for Verizon Internet. I need dependable internet to help my students
- Ruuuri (@Raaarrrrrri) reported
@VerizonSupport you guys have the worst internet going. I’m only keeping you until my lease runs out in two months for convenience sake. After that I will never ever buy your services again. Woeful. I will go out of my way to tell other potential customers to seek elsewhere.
- Debbie Kilichowski (@DKilichowski) reported
@VZWSupport Yes, we had service for 10 days. To this point we have made approximately 15 phone calls and two visits to a Verizon store. I have a recording of a Verizon customer service rep talking with the Verizon manager stating that we do not owe anything yet the harassment won’t stop.
- Sonoma Stephanie (@SonomaStephanie) reported
@AbeBresn @VZWSupport They didn’t fix my issue either.
- Thanos (@MadTitan89) reported
@VerizonSupport Good Morning, the same technician should be here shortly for the second time. If I get the same issue from the first visit then I don’t want the services because at this point I’m not Happy at all more like disappointed.
- Sonoma Stephanie (@SonomaStephanie) reported
@DAWGFANDERSEN @VZWSupport Did they actually help you? I’m still waiting after 5 days.
- hncynic bot (@hncynic) reported
Title: T-Mobile, Verizon, AT&T Stop SMS Hijacks After Motherboard Investigation💬: If T-Mobile is willing to pay $10 for the privilege of using their unlocked SIM cards for a service I don't want, that's it.
- RollRNG (@RollRNG) reported
@VerizonSupport actually, hey my internet just kicked back on... How do I cancel the tech?
- Ruuuri (@Raaarrrrrri) reported
@VerizonSupport Oh yeah the same issue we had before. The one that I paid for the parts and the service fee for the technician to come out and say he couldn’t give us faster internet. That I still got charged for, and asked for a refund in my checking account over and over but just got a credit
- Sonoma Stephanie (@SonomaStephanie) reported
@GOMER316 @bigdog425 @Verizon Verizon is the worst.
- Chip Hoover (@THEChipHoover) reported
@VerizonSupport It's back. Hoping Verizon brings Fios to our area as I hear friends have less issues with Fios
- YOGI_24 (@YoungOG_Forbes) reported
All of a sudden I have no service. No SIM card installed on a BRAND NEW PHONE. Really 😒 @Verizon
- RollRNG (@RollRNG) reported
So my Verizon fios internet went out, after doing all their self help and waiting to finally get a person on the phone they can't get a tech here till Saturday, and it feels like they're going to try and charge me 99 bucks because I don't want to add 15 extra to my bill per mo
- liiviipee (@SHRMYWRLD) reported
@VZWSupport you guys sent me to collections for no reason. I’m a new customer!!! Been with u guys 3 months, paying over $100 per month and can’t get a straight answer or a phone call as to why
- James Vernon (@ImJamesMiC) reported
I take it back! They DM'd me, were super helpful, and the issue was resolved. Twitter support > phone support this time. @Verizon @VZWSupport
- Whit (@Whiittneyyy_) reported
@ajstaats0701 @bhansenxo I had Verizon for 10+ years and my bill was outrageous & my phone never worked...I finally twitched& have AT&T. My phone has always worked, even better than Chan’s who has Verizon, it’s 10x better, more coverage and also much more affordable! I’ll
- RollRNG (@RollRNG) reported
@VerizonSupport I don't think it's a cable issue but the cable you installed from the ont to the router is your's right? And the wires inside your box that's inside my home?
- Mighty Royale (@Tra_Royal) reported
Im tryin to pay my damn phone bill and ur system wont let me @VZWSupport
- Steven f Crocker (@StevenfCrocker3) reported
@VZWSupport I will call and talk to a human who can understand and enunciate in the English language.maybe,just maybe,I might get the service I'm paying for.
- Sonoma Stephanie (@SonomaStephanie) reported
@VZWSupport @deanmcgowan Right, just like you still haven’t taken care of my issue 5 days later
- checker79 (@NicholasT1979) reported
@Techlife32 @SneedTech At&t seemed to really fix their n5 issues. Hopefully Verizon can do the same soon.
- RL McDaniel (@rl_mcdaniel) reported
@Yahoo @YahooFinance @gurugk Verizon is garbage
- Someone (@Triforce172) reported
@VerizonSupport When I do a promise to pay I know the date. Cause I picked said date. You know what I don’t need. Is you people texting me at 6am and then 7am about the damn payment. Like WTF is wrong with you people!
- Future2 (@taxdaymary) reported
@VerizonSupport My Internet service is with EPB Fiber Optics separate from Verizon phone plan.
- liiviipee (@SHRMYWRLD) reported
@VZWSupport @Verizon @VerizonSupport Is so full of ****! I’m a brand new customer and I’m in collections with #Convergent for a mysterious $106 that I know nothing about! No one has the answer and can help me! They are saying “call Convergent”! But I have NO business with them!!
- liiviipee (@SHRMYWRLD) reported
I’m paying #VERIZON every month for ****** up customer service!!
- Alive (@FostersIsland) reported
I thought I had unlimited data apparently not **** Verizon
- Nixaide Lopez (@nixaidelopez) reported
@NaplesProblems @Verizon No data in 34104! Especially when you are in Berkshire commons, super dead area. The only thing helping me is super good wifi I have at home. @Verizon fix it.
- Sonoma Stephanie (@SonomaStephanie) reported
@TheKrazMom @Verizon Same for me. They are flushing a 10 year customer relationship down the drain. I have wasted so many hours over the last 3 months trying to get them to fix their mistake.
